Careers

Our biggest asset is our people. We provide learning and development opportunities, open culture, and growth-driven approach for our people. We promote a culture of remote working with flexible work schedules encouraging work life integration. We are among the preferred employers in the medical transcription industry. We provide the best compensation along with attractive benefits in the industry. We are committed to creating careers and building strong leadership in our organisation.

Current Openings

Assistant Manager HR

Reports to: GM HR

Responsible for: British Orient Infotel Private Limited

Job Description 

• Supporting Head HR in developing and implementation of polices and processes as per the objectives of Organisation 

• Resource planning as per Company’s business objectives and supporting for the recruitment process 

• Coordinating with the line managers and seniors for developing the orientation program and its execution for new joiners who are manager & above 

• Handling complete employee life cycle from onboarding till exit 

• Coordination and implementation of KRAs for all applicable positions and handling complete performance management process in alignment with Head HR 

• Handling employee grievances and ensuring they are resolved as per the TAT 

• Developing payroll inputs on monthly basis from HR perspective and coordinating with all departments to close the payroll cycle 

• Updating audit related documents as per requirements for PIMS and ISMS 

• Vendor management and evaluation 

• Creation of robust employee engagement program for the year and ensuring it is implemented

• Responsible for statutory compliances and updating the processes and policies accordingly 

• Supporting Head HR in L&D initiatives 

• Responsible for management & development of HR Team members 

• Developing necessary reports & dashboards as per business requirements and sharing it on monthly basis with the required stakeholders 

• Responsible for personnel file management and other required HR related documentation 

• Bringing new and innovative solutions for business from HR perspective

Job Specifications
• Excellent written and verbal Communication Skills.
• Team management skills
• Proficiency in MS Office/MS Excel/PowerPoint.
• Good analytical skills
• Excellent Time Management Skills.
• Negotiation skills
• MBA/PGDM in HR
• Minimum 7 years’ experience in HR

 

Agreement: This Job Analysis provides guidance on the general scope and responsibilities associated with the role. It is not a comprehensive list of responsibilities, scope and competencies required by the employees assigned to the role and these may change with time based on company/business requirements.



HR Executive

 

No. of openings: 1

Job Location: Bangalore

Workspace : Office

Qualifications: MBA in HR

Experience: Fresher



About
British Orient Infotel Pvt Ltd:

Founded in 2004, British Orient (BOIPL) is a provider of digital dictation and outsourced transcription services in the UK and Ireland. We are the wholly owned subsidiary of Dictate.IT, London, and part of Clanwilliam, Dublin, a global leader in healthcare technology and services.

Website link: https://britishorient.com/

 

Skill required:

  • Excellent Communication (Written and Spoken)
  • MS Office skills                                                                                                                                                                                                          
  • Negotiation skills
  • Time Management Skills
  • Presentation Skills & Interpersonal skills
  • Logic and Reasoning

 

Roles And Responsibilities:

 

  • Policy and Process Adherence: This involves ensuring that all employees comply with company policies and procedures. It may include conducting training sessions, addressing policy-related queries, and monitoring adherence to established guidelines.
  • New Hire Orientation: Planning and executing orientation programs for new employees is crucial for their successful integration into the organization. This includes familiarizing them with company culture, policies, team structures, and job responsibilities below managerial level.
  • Talent Acquisition: Talent acquisition involves identifying, attracting, and recruiting suitable candidates to fill vacant positions within the organization. This responsibility may include sourcing candidates, screening resumes, conducting interviews, and coordinating the hiring process.
  • Employee Lifecycle Support:  Managing the entire employee lifecycle encompasses various HR functions, such as onboarding, performance management, training and development, and offboarding.
  • HR Reporting: Generating HR-related reports and documents involves collecting and analyzing data on various HR metrics, such as recruitment, retention, turnover, training, and compliance. These reports help management make informed decisions and track HR performance over time.
  • Statutory Compliance: Coordinating with statutory consultants ensures that the organization meets all legal requirements.
  • Employee Communication: Regular communication to be maintained through email and surveys which helps in staying connected with employees and address their concerns promptly.
  • Payroll Preparation: Developing payroll inputs involves gathering and organizing data related to employee attendance, leaves, bonuses, and other compensation components.
  • Background Verification: Conducting background checks ensures that new hires meet the organization's standards for integrity, credibility, and suitability for the role. This process may include verifying educational qualifications, employment history, criminal records, and professional credentials.
  • Documentation Management: This includes updating employee records, policies, procedures, and other HR-related documents to reflect changes in regulations or organizational requirements.
  • Employee Engagement: Planning and coordinating engagement activities, such as team-building events, recognition programs, and wellness initiatives which contribute to a positive work environment.
  • Active Participation in ISO/ISMS/PIMS Activities: Assist and support in internal and external audits by Updating necessary documentation for ISMS/PIMS

Agreement: This Job Analysis provides guidance on the general scope and responsibilities associated with the role. It is not a comprehensive list of responsibilities, scope and competencies required by the employees assigned to the role and these may change with time based on company/business requirements.



Walk IN Interview - IT Helpdesk Analyst

Company Name- British Orient Infotel Pvt Ltd

Role-IT Helpdesk Analyst (International Voice Process)

Experience- 3 Yrs and above

Remuneration- Upto 6 lakhs

Skills - International Voice Experience, IT Technical background, Troubleshooting skills, Application Support

 

Walk-In Interview - 1st March‘24 at British orient Office

(No 1192, 5Th Main, 7Th Cross, 7Th Block, Hsr Layout, Bangalore, Karnataka 560102)

 

send your CV and portfolio to:

hr@britishorient.com or Contact 8105408449

 

Find more information at our official website

WWW.britishorient.com



IT Helpdesk Analyst- International Process

 

Role details

Job Title:           IT Helpdesk Analyst

Department:   IT Helpdesk (UK)

Reports to:       Service Delivery Manager

Qualification:   BCA, MCA, BSc Computer Science, B.Tech Computer Science

Experience:  3+ Years relevant experience in IT Helpdesk or Technical Troubleshooting environment (Must have managed international Users, preferably UK)

Location:  Bangalore

Shift:  UK Shift (Mon to Fri - any 9 hours between 12 PM & 12 AM IST).

Purpose and scope of the role-

Organisation provides an innovative service to help NHS hospitals produce high quality clinical correspondence and deliver them to patients, GPs and other healthcare professionals in a timely and cost-effective manner. Organisation staff based at each of the hospitals work closely with the hospital administrative and clinical Teams. A dedicated Support Team, based in our London/Indian offices, answer customer enquiries, and help resolve various issues faced by the Users.

Organisation is going through a period of significant growth and are deploying the service across an increasing number of hospitals and GP practices. We are looking for motivated Computer graduates with excellent communication skills and the ability to learn quickly to join our fast-growing Team.

Key Skills Required-

  • Excellent English – Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users.
  • Must have Calls, Emails and Chat etiquette to manage Users professionally.
  • Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails).
  • Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner.
  • Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed.
  • Must have the ability to navigate through multiple web applications while assisting Users.
  • Ability to prioritise and manage workload.
  • Experience using Microsoft Office Suite.
  • Must have Incident Management knowledge.

Responsibilities-

  • Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner.
  • Should follow the process guidelines, SLAs and TATs set by the Organisation.
  • Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues.
  • Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases.
  • Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc).
  • Should utilise the resources appropriately to contact the User. Example – Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues.
  • IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues’ Tickets in their absence.
  • Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields).  
  • To accurately log all customer interactions appropriately in the Organisation’s ticketing tools (Jira).
  • Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed.
  • Must answer continuous calls (back-to-back) without compromising on quality.
  • Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users).
  • Should have the ability to manage multiple tickets concurrently.
  • To carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected Business levels or Reporting Manager.

Agreement-

This document provides guidance on the general scope and responsibilities associated with the role. It is not a comprehensive list of responsibilities, scope and competencies required by employees assigned to the role and these may change with time based on Client requirements.

 



Team Manager

No. of openings: 2 

Job Location: Bangalore

Qualifications: A bachelor's degree in any discipline is required.

Skill required:

  • Good Communication (Written and Spoken)
  • MS Office skills 
  • Analytical Skills                                                                                                                                                                                             
  • People & Client Management
  • Critical Thinking
  • Time Management
  • Conflict Management
  • Presentation Skills & Interpersonal skills
  • Forecast and scheduling.

Years of Experience:  Overall Experience of 5+ years in handling teams.

What are we looking for?
We are seeking an experienced and dynamic Team Manager to lead our Medical Transcription team. The ideal candidate should have experience in handling a team, exhibit strong leadership skills, having worked in BPO/KPO/ITES/LPO.

Roles And Responsibilities:

  1. Team Leadership: Lead, motivate, and mentor a team of medical transcriptionists to achieve SLAs.
  2. Quality Assurance: Implement and improvise the processes laid down by the organisation to ensure client satisfaction.
  3. Workflow Management: Oversee the workflow of the medical transcription process, ensuring timely planning, execution and completion of tasks and meeting client expectations.
  4. Performance Management: Monitor and evaluate individual and team performance, providing constructive feedback and addressing performance issues as needed.
  5. Client Communication: Collaborate with clients to understand their requirements, address concerns, and ensure client satisfaction.
  6. Analytical skills: The ability to critically assess and interpret complex medical data, ensuring accuracy and compliance with industry standards. It includes the capacity to evaluate and identify trends or patterns in the data and make informed decisions to enhance overall productivity and quality.
  7. Active Participation in ISO/ISMS/PIMS Activities requires proactive engagement in processes and activities related to international standards i.e. information security and privacy management systems. Contributing to compliance, continuous improvement, and the overall effectiveness of the frameworks.



Direct Upload Proofers

Job Description
• Listen to the recorded dictation of a doctor or other healthcare professionals
• Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style
• Submit health records for physicians to approve by direct upload in software
• Ensuring the agreed standards for Quality & performance are met on monthly basis
• Submit the reports within the stipulated timeline/TAT as provided by Clients
• To be multiskilled in handling reports of various specialities
• Follow patient confidentiality guidelines and legal documentation requirements
• Follow the guidelines and report to respective immediate manager.
• Improvising the performance and quality targets/standards as per Company expectations
• Ensuring adherence to ISMS/PIMS guidelines